Shenzhen Cola New Energy Co., Ltd.

Warranty Policy

1. Warranty Coverage
ColaSolar products are covered by a limited warranty against manufacturing defects under normal use and operation.

2. Warranty Period
The warranty period varies by product model. Please refer to the product documentation or warranty information provided with your purchase.

3. What Is Covered
The warranty covers defects in materials and workmanship under normal operating conditions.

4. What Is Not Covered
The warranty does not cover damage caused by misuse, unauthorized modification, improper installation, accidents, physical damage, or normal wear and tear.

5. Warranty Service
If you experience a product issue, please contact COLASOLAR Customer Service and provide your purchase information, product model, serial number, and a description of the issue.

6. Warranty Claim Process
After receiving your warranty request, our service team will assess the issue and provide the appropriate solution, which may include troubleshooting, repair, replacement, or other applicable support.

7. Important Notice
Warranty terms may vary by product, region, and sales channel. Please retain your purchase receipt or other proof of purchase.

Your journey with COLASOLAR doesn't end after purchasing our solar energy systems. We provide end-to-end service and support to ensure your investment is protected and delivers maximum value.

Expert Installation: Our professional team handles installations with precision, ensuring your solar systems work seamlessly from day one.

24/7 Customer Support: Need assistance? Our dedicated support team is always available to answer questions and resolve any issues.

Regular Maintenance: Scheduled checkups to keep your solar systems operating at peak performance.

COLASOLAR's goal is to give you peace of mind while ensuring a steady, uninterrupted power supply for your home, school, hospital, or business.

Unexpected issues? We’ve got you covered with our state-of-the-art repair centers in Lagos and Abuja.

Fast Repairs: Our trained technicians work quickly to diagnose and fix any faults, ensuring minimal downtime.

Genuine Parts: We use only original parts to maintain the quality, performance, and longevity of your solar systems.

On-Site & Off-Site Support: Whether you need us at your location or prefer to visit our repair center, we offer flexible repair options.

At ColaSolar, we understand that reliable energy is critical for your daily life and business operations. That’s why our repair services are fast, efficient, and affordable.

At COLASOLAR, quality is non-negotiable. Every product and service we provide undergoes rigorous quality checks to ensure it meets the highest standards of reliability, safety, and efficiency.

Strength Factory: Our advanced manufacturing facilities produce top-tier solar energy systems that are built to last, even in Nigeria’s toughest conditions.

Production Experience: With years of expertise in producing cutting-edge solar solutions, we combine innovation and precision to deliver products you can trust.

Certified Components: From Lithium Iron Phosphate (LiFePO₄) batteries to energy storage systems, our products are made with certified components for maximum performance.

Whether it’s a 1 kWh or 2 kWh residential energy system, COLASOLAR guarantees quality you can rely on—day after day.